We accept various payment methods, including major credit cards, debit cards, and PayPal. Choose the option that is most convenient for you during the checkout process.

Yes, we prioritize the security and privacy of your personal and payment information. We use industry-standard encryption and security measures to protect your data. For more information, please refer to our Privacy Policy on our website.

Absolutely! Our customer support team is here to assist you. If you have any questions, concerns, or need assistance with your order, feel free to reach out to us through our at help@partyfeveronline.com. We're dedicated to providing excellent customer service.

Yes, we offer bulk or wholesale discounts for certain products. If you're planning a large event or need a significant quantity of party supplies, please contact our customer support team by email contact@partyfeveronline.com to inquire about our bulk pricing options.

Discount codes can be entered during the checkout process. Simply type or paste your code in the box labelled “Gift/card or Discount Code,” then click “Apply.” Only one discount code may be applied per order. 

Once an order is placed, we cannot make changes to it.

Yes, if you contact us at support@partyfeveronline.com within 30 minutes of placing your order Mon-Fri 8am to 6pm PST. Our offices are closed Saturday and Sunday so orders placed over the weekend will continue to ship. Please note once an order ships it cannot be cancelled.

We really want you to be happy with your purchase!  If the products you selected didn't work out, we will accept returns for most items within 7 days of the original purchase date. For full details visit https://partyfeveronline.com/pages/returns Items must be returned in unused condition in their original packaging. Return shipping costs are the responsibility of the customer, and original shipping costs will not be refunded.

Once we have refunded your order, it can take 7 to 10 working days to reach your bank account. 

We take feedback from our customers very seriously and we're always trying to improve our service. If you have had any issues with quality or damages, please let us know so that we can provide you with a refund or replacement. We may request images for all issues to do with quality and damages. US customers should reach out to support@partyfeveronline.com with their order number.

Yes, we do. For full details visit https://partyfeveronline.com/pages/shipping.

Yes, you can track your order. Once your order is shipped, we will provide you with a tracking number. You can use this tracking number to monitor the progress of your shipment on our website or through the carrier's tracking system.

We strive to process and ship orders within approximately 3-5 business days. However, processing times may vary depending on product availability and order volume. Once your order is shipped, the delivery time will depend on the shipping method and your location.For full details visit https://partyfeveronline.com/pages/shipping

If your tracking information states that your package was delivered by the carrier, but you have not received it; please contact our customer service team at support@partyfeveronline.com